Performance Improvement.
As a performance improvement company, we place a strong emphasis on training the human capital side for our dealer clients by delivering best in class training utilizing a three-pronged approach.
Move your dealership forward
Our workshops are designed to take your dealership to the next level. Each workshop is an intense, information packed training session that guarantees to help you achieve your goals.
Upcoming Workshops
Visit BBDSOnline.com
or Contact Us to attend one of our workshops near you.
On-site Coaching
In Dealership Training on Sales, Service, F&I, and Leadership Training, along with Meeting in a Box will help optimize a high producers skillset. With coaching inside a dealership setting we can share real world application to help achieve dealership goals.
On-line Courses
Today’s customers expect more from shopping, buying and ownership experiences. Each of The Proactive Selling System’s® courses cover the skills you need to win them over.
- Proactive Sales Process Course
- Proactive F&I Process Course
- Proactive Service Process Course
- Proactive Phone Skills Course
- Intro to the Proactive Selling System®
- Leadership for Managers
Eddie P. in Orlando, FL
“Monthly webinars BBDS have helped me hold my growth track. I never thought a 20-30 minute online session could be so helpful but have been proven wrong.”
F&I Pro
About this workshop
This proven Proactive Selling System® workshop is designed to create an “Expert level” of skill for today’s F&I Manager. Effective MENU presentation, establishing a true connection to the buyer, controlling the F&I process, overcoming objections and providing a superior customer experience. Managers will return with a game plan to improve their performance and gain higher profitability.
Upon completion of this course the student will be able to:
- Increase finance penetration
- Create cash conversions
- Speed the customer buying process up in the F&I office
- Create transparency and buyer confidence in the F&I process
- Capture more bundle product sales
- Plan, forecast and track results to achieve Individual & department goals
- Increase lease product penetrations
- Help connect the buyer to the entire store for repeat buying and referrals
Sales Pro
About this workshop
This proven Proactive Selling System® workshop will help ALL sales employees acquire and enhance the skills necessary to succeed with today’s educated buyer. Participants will learn how to engage the customer by guiding them thru the ownership experience while eliminating today’s common objections.
Upon completion of this course the student will be able to:
- Achieve the mindset of a pro
- Identify the dynamics of today’s customer and help make a buying decision
- Understand the neuroscience behind sales resistance and how to lower it
- Control the sales process with framing statements
- Deliver the Total Ownerships Experience
Leadership for Managers
About this workshop
This proven Proactive Selling System® one-day workshop is designed to help current and future dealership leaders improve their skills in: understanding the dynamics of personality types, effective hiring practices, on- boarding processes, and motivating team members.
Upon completion of this course the student will be able to:
- Understand and apply the PI behavioral assessment to identify how their organization can address key business issues and challenges
- Make better hiring decisions using behavioral interview techniques
- Develop a proactive on-boarding strategy
- Coach and motivate their sales staff
F&I Pro
About this workshop
This proven Proactive Selling System® workshop is designed to improve results with today’s buyers. Participants from all levels of F&I experience will gain a dramatic increase over their current PVR. Learn strategies to expedite your F&I process and create an environment where customers will buy more.
Upon completion of this course the student will be able to:
- Streamline and control your F&I process
- Lower buyer resistance and raise confidence to buy
- Make a true connection with buyers
- Understand today’s buyers
- Learn and execute a perfect MENU presentation
- Sell MORE Product
Service Pro
About this workshop
This proven Proactive Selling System® workshop is designed to help service advisors improve their sales process and increase closing radios by lowering the client’s natural sales resistance. Participants will learn effective skills to help guide them and the customer to a buying decision.
Upon completion of this course the student will be able to:
- Achieve the mindset of a pro
- Identify the dynamics of today’s customer and help make a buying decision
- Understand the neuroscience behind sales resistance and how to lower it
- Control the sales process with framing statements
- Deliver the Total Ownership Experience
F&I Certification Class
About this workshop
This is a comprehensive four (4) day certification session which includes eleven modules important to the responsibilities and activity of a professional F&I Manager.
Hours…
Each day starts at 9:00 a.m. and concludes at approximately 5:00 p.m. on Monday through Thursday. We often finish our work earlier on Thursday; however, flights should not be scheduled before 4:00 p.m.
Evaluations…
Participant effort and level of achievement will be evaluated by the UDS Trainers throughout the week. This information will be conveyed to your sponsors upon course completion.
Testing
There will be an Ethics &Compliance Certification Exam, 7 Quizzes, Video role‐play sessions and a written as well as video Final Exam.
Topics:
- Introduction to F&I
- Administration and Management
- Product Overview
- Ethics and Compliance Online Pre-Course Study
- Menu Presentation Styles and Techniques
- Gaining Commitment
- Control through Finance
- Lender Relations
- Keys to Leasing
- Setting the Stage for Success
- Marketing Protection Products
5-Day F&I Training Class
About this workshop
It is designed to give you the practical tools needed to see tangible results!
F&I Training School consists of a 5-day courrse led by Ken Carlson, an AFIP certified instructor from F&I Resources, with an exam on day one to test the baseline knowledge of the students followed with a final exam on the last day to test retention. The exam consists of testing the skills & knowledge of the course material in the areas of state laws, proper documentation and CSI.
3-Day F&I Class
About this workshop
Day 1: We will look at how today’s customer sees us, how technology has changed that customer and how those changes impact F&I. We will then explore the core concepts and unique sales psychology that drives our process. Then we will look at how to use the deal review process to quickly verify or obtain important information and structure for approval. The student will learn how to use the process to build brand and dealership value, and to raise the customer’s awareness of what their warranty does – and does not cover. When finished, the F&I Manager will have set-up virtually every F&I product, in a consultative format, designed to be seen as an informative and valuable disclosure, not as a set-up to a sale.
Day 2: The morning session will consist of a series of group and individual role-play exercises, designed to ensure maximum effectiveness with our process. In the afternoon, they will learn what really motivates purchases and how our unique presentation technique maximizes product sales; how to easily present ALL applicable F&I products to ALL customers, in ALL situations and some soft conversion techniques. They will explore various types of objections and hurdles we may face and how to effectively overcome them, utilizing one single up-sell format that can be applied to virtually any F&I product. This is the most effective way we know of, to help the student overcome objections for all products in a short class.
Day 3: The last day of the course will primarily consist of more group and individual role-play exercises. At the conclusion of day 3, the student will have practiced every step of the process, multiple times. Time will also be set aside to review any part of days 1 and 2.